Service Manager

We are seeking a Service Manager to lead and oversee our service department, ensuring high-quality support and maintenance of installed systems. This role is responsible for managing service technicians, scheduling service calls, maintaining customer relationships, and optimizing department efficiency. The ideal candidate has experience in low-voltage systems, strong leadership skills, and a customer-focused mindset.

Key Responsibilities:

• Service Operations Management: Oversee daily service operations, ensuring timely response to service requests and customer inquiries.
• Team Leadership: Supervise and support service technicians, providing guidance, training, and performance management.
• Customer Relations: Build and maintain strong relationships with customers, addressing concerns and ensuring satisfaction with service solutions.
• Scheduling & Dispatching: Coordinate technician schedules, optimize routes, and manage workload distribution for efficiency.
• Technical Support: Assist in diagnosing and resolving complex system issues in collaboration with technicians and engineers.
• Process Improvement: Develop and implement standard operating procedures (SOPs) to improve service department performance and customer experience.
• Inventory & Equipment Management: Ensure proper tracking and availability of tools, equipment, and replacement parts.
• Compliance & Safety: Ensure all service work complies with industry standards, company policies, and safety regulations.
• Reporting & Documentation: Maintain accurate service records, performance reports, and department KPIs for continuous improvement.

Qualifications:

• Experience: 5+ years of experience in service and preferably some years in service management. The experience would preferably be in low-voltage systems, security, fire alarm, access control, A/V, or telecommunications.   Lead Service Technicians with significant experience with service, customer communications and account management will also be considered.  
• Leadership: Proven ability to lead and develop a team of service professionals.
• Technical Knowledge: Strong understanding of low-voltage security and communication systems.
• Problem-Solving: Ability to troubleshoot and resolve technical issues efficiently.
• Communication Skills: Excellent verbal and written communication skills for interacting with customers and team members.
• Organization & Time Management: Strong ability to prioritize tasks and manage multiple service requests effectively.
• Software Proficiency: Familiarity with service ticketing systems, scheduling software, and Microsoft Office Suite.
• Licenses & Certifications: Industry-related certifications (NICET, BICSI, or equivalent) are a plus.

Benefits:

• Competitive salary based on experience
• Company vehicle for job-related travel
• 401(k) with company match
• Paid Time Off (PTO) and holidays
• Health, dental, and vision insurance
• Ongoing training and career development opportunities

How to Apply:

Interested candidates should submit their resume and complete the form at https://www.fairchildcommunications.com/careers/ .